We knew something was wrong when the captain of Delta Flight 380 from Knoxville to Atlanta said a mechanic was on his way. A mechanical problem, he said matter-of-factly, and then he turned our plane (already on the runway) back to the terminal. We deplaned. We lined up. We stood at Gate 5 for rescheduling to begin. When a twist I’ve never seen occurred.
In McGhee Tyson Airport, a would-be passenger helps himself to Delta’s free treats.
A lady dressed in a Delta uniform wheeled out a cart that read Have One on Us! and offered lined-up passengers bottles of water and snacks of choice. (It happened. It really did.)
Luckily, most of us received new boarding passes for later flights from patient attendants and scheduling gurus. No pushing, whining, or crying. We just took our new assignments and then turned to the cart.
Let the rescheduling begin!
And judging from the skimpy remains, most of us weary, would-be flyers received sustenance from Delta, free of charge. (Well, sort of.)
Waiting for a later departure with a snack from Delta!
It’s just another travel twist, I guess. But I was oh, so grateful for a pack of Trail Mix and a bottle of Dasani. And a chance to arrive at my final destination before supper time.
For more entries into Ailsa’s Travel theme: Twist, click here.
Bronwyn Joy @ Journeys Of The Fabulist
That’s definitely a nice twist! And you know I think it does pay to look after customers like that – in staff turnover alone. Imagine how much more pleasant it must have been to be able to offer some trail mix and not get yelled at!
Rusha Sams
It may not seem like much to some people, but to us frequent travelers, stuff like this just doesn’t happen often! I agree — it was very nice not to be yelled at!!!! Thanks for the comment!
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Sue Slaght
This is a very happy twist indeed. I love to travel but sometimes patience is required. this gesture on the part of an airline can make a big difference.
Rusha Sams
And thank goodness they make those nice gestures every now and then. Traveling can be pretty tough! Thanks for reading.
Amy
That was very thoughtful 🙂
Rusha Sams
You’re right! I couldn’t believe it when I saw this lady pushing the cart out. Then she passed out cards with phone numbers so we could begin the process quickly of changing our schedules. Good for Delta, right?
Amy
I always think Delta does better than some other airlines. 🙂
whichwaynow101
That is a very nice twist. Virgin Atlantic left us for six hours with no food or drink and very little information. We won’t be flying with them again. 🙁
Rusha Sams
I have some horror stories, too, but this was one twist in my favor!!! And to top it all, I was upgraded to 1st class on the last leg of my trip. Woot! Woot!
LuAnn
With all the negative press the airlines seem to get, this certainly was a nice surprise.
Rusha Sams
It was a very nice surprise. And I’m really glad we didn’t fly out on a plane that needed repairs. Fortunately, I didn’t have to be somewhere at a certain time today. Thanks for reading!